Skip to content
English
Customer portal
  • There are no suggestions because the search field is empty.

AI Assistant in your events.

Event Assistant is an AI-powered assistant available on the event front end. It helps attendees find information about the event by asking questions in natural language. It uses the event’s published content as its primary source and can also use additional training material uploaded by the event organizer.

How to Enable Event Assistant

  1. Log in to the event backend.
  2. Go to Event Setup.
    The Event Setup option is available in the left-side event navigation.
  3. Open the Add-ons or Event Assistant configuration section.
  4. Enable the Event Assistant toggle.
  5. Save the configuration.
  6. Open the event front end and confirm that the assistant is available. Works on both Web and Mobile 

Screenshot 2026-09-04 at 3.13.41 PM

How Event Assistant Works

Once enabled, attendees can open the assistant from the event front end and ask questions. The assistant processes the question using the event information available to it and returns a response.

The basic flow is:

  1. The attendee opens Event Assistant.
  2. The assistant displays a welcome message.
  3. The attendee asks a question.
  4. The assistant checks the available event information.
  5. The assistant returns an answer.
  6. The attendee can ask follow-up questions.

Screenshot 2026-09-04 at 4.23.43 PM

Information Available to Event Assistant

Event Assistant can answer questions using the following information sources:

Source

Examples

Event content

Public event pages, schedules, agenda, sessions, speakers, sponsors, and exhibitors.

Attendee information

Attendee-related information available in the event context.

Training material

Custom text or uploaded documents containing event-specific information.

Organizer configuration

Prompt suggestions and other Event Assistant settings.

The quality of the response depends on how complete and up to date the event information is.

Add Training Material

Use training material for information that is not already available in the standard event content. The Loom recording gives parking information as an example.

Recommended training topics include:

  • Parking locations, rates, and operating hours
  • Venue access and check-in instructions
  • Transportation and shuttle information
  • Wi-Fi details
  • Catering and refreshment information
  • Accessibility information
  • Help desk and support details
  • Event policies and emergency instructions

Steps to add training material

  1. Open the event backend.
  2. Go to Event Setup or the Event Assistant configuration area.
  3. Open the training-material section.
  4. Add text or upload a document.

Screenshot 2026-09-04 at 3.15.07 PM

Chat Logs

Chat Logs allow organizers to review the questions attendees ask Event Assistant and evaluate whether the assistant is providing useful answers.

Review chat logs

  • Open the event backend. Go to the Event Assistant configuration area.

  • Open Chat Logs.

  • Review attendee questions and the corresponding assistant responses.

  • Identify repeated questions, unanswered questions, or incomplete responses.

  • Add the missing information to the event content or training material.

 

Chat Logs help organizers identify knowledge gaps and improve the Event Assistant experience before and during the event.Prompt SetupPrompt Setup allows event organizers to configure the suggested questions shown to attendees when they open Event Assistant.

Screenshot 2026-09-04 at 3.15.53 PM

Screenshot 2026-09-04 at 4.32.41 PM

Configure suggested prompts

  • Open the event backend.

  • Go to Event Setup and open the Event Assistant configuration.

  • Open Prompt Setup.

  • Add or edit the suggested prompts.

  • Use short, specific wording that matches the information available in the event.

  • Save the prompt configuration.

Open the event front end and confirm that the prompts are displayed correctly.

Screenshot 2026-09-04 at 3.16.15 PM