---
title: How to Troubleshoot the Zebra ZD620 Printer
description: Learn to calibrate and troubleshoot the Zebra ZD620 printer for optimal performance, including media calibration, print settings adjustments, and common issue resolution.
---

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# How to Troubleshoot the Zebra ZD620 Printer

## Learn to calibrate and troubleshoot the Zebra ZD620 printer for optimal performance, including media calibration, print settings adjustments, and common issue resolution.

 

**Getting Started**

1. Open the printer by pulling the yellow locks on the side and remove any test labels or documents inside.

1. Connect the printer to a power supply using the provided power cable and link it to the router with the provided Ethernet cable, ensuring it is inserted into the LAN ports on both devices.
2. Press the power button on the printer to turn it on and wait till you have two green lights on the printer, one to the top left and one on the top right. (To ensure you’re connected to the internet, look for an IP address on the bottom of the screen of the printer)
3. For iPad, connect the the Wi-Fi from the settings (Wi-Fi name should be Pepwave or vFairs).
4. Enable Auto-Join for the network by tapping the info icon and toggling Auto-Join on.

 

 

 

**Calibration using the Zebra Utility App:**

1. Open the app. Click on the Discover Printers tab and Connect the Printer with its Printer IP address ( which is mentioned on the bottom of the printer’s screen and is usually 10 digit number).   
   ![](https://help.vfairs.com/hs-fs/hubfs/image-png-Nov-28-2024-04-32-38-8968-PM.png?width=332&height=332&name=image-png-Nov-28-2024-04-32-38-8968-PM.png)
2. Once you connect the printer, click on Media Settings.  
   ![](https://help.vfairs.com/hs-fs/hubfs/image-png-Nov-28-2024-04-32-49-5295-PM.png?width=337&height=326&name=image-png-Nov-28-2024-04-32-49-5295-PM.png)
3. In the media settings, click on “Label/Tag from the top selection, and add the dimensions as per your badge size. If you have a 4\*6 double-sided badge, the width would be 4 inches, and the length would be 12 inches (The length would be added i.e. 6+6 for double-sided).  
   ![](https://help.vfairs.com/hs-fs/hubfs/image-png-Nov-28-2024-04-34-29-8308-PM.png?width=337&height=303&name=image-png-Nov-28-2024-04-34-29-8308-PM.png)
4. Click on Next, then verify the following settings: 
     1. **Media Type:** Black Mark (Or in case of badge stock without black mark at the back of the badges, select this option according to the Media/Badge type being used).
     2. **Media Handling:** Cutter (can be changed to Tear Off while testing to prevent the excessive loss of badges)
     3. **Type of Transfer:** Direct Thermal if the badge is DT and Thermal Transfer if we are using thermal paper.  
        ![](https://help.vfairs.com/hs-fs/hubfs/image-png-Nov-28-2024-04-34-53-3686-PM.png?width=391&height=343&name=image-png-Nov-28-2024-04-34-53-3686-PM.png)
5. Click NEXT.
6. Click Apply Settings.

**Calibration using the Printer Settings (Optional):**

**To access the printer settings:**

1. Press the home button on the printer (this is the physical button below the home icon on the screen)  
   ![](https://help.vfairs.com/hs-fs/hubfs/image-png-Nov-28-2024-04-44-33-6641-PM.png?width=480&height=336&name=image-png-Nov-28-2024-04-44-33-6641-PM.png)
2. This will open the menu. In the menu, go to the settings icon ( ) and press the **Check mark button** in the centre to go into the settings.  
   ![](https://help.vfairs.com/hs-fs/hubfs/image-png-Nov-28-2024-04-46-53-1879-PM.png?width=500&height=340&name=image-png-Nov-28-2024-04-46-53-1879-PM.png)
3. To go the next setting, press the **right** directional button.
4. To change any setting, press the **up or down** directional buttons.

 

**Recommended Printer Settings:**

- Darkness should be between 15 or 20
- Media Type = MARK or black mark in case the badges have a black line on the back of it. In case the badges have a gap/notch select gap from the media type. In case there is no gap or black mark present select continuous from the media type.
- Print Mode = Tear off (for testing) and Cutter (for live printing).
- Print Method: Direct thermal in case you are using direct thermal badge stock (i.e no ink ribbon is being used). In case you are using ink ribbons please select as a thermal transfer.
- Print Width: 830
- label top: 0
- Left position: 0
- Reprint mode: off
- Label length max: 15

**Manual Calibration:**

If you have followed the previous steps and are still experiencing calibration difficulties, you can attempt to manually calibrate the printer using the instructions provided below.

1. Press and hold the Pause and X buttons for 5 seconds, then release when the badge stock starts to feed through the printer. Repeat this step.
2. After this step, the printer will display a ‘Media out Error’. To resolve this, open the print head, pull back the badges, and close the print head, ensuring the badge extends half an inch from the printer's opening.

 

 

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