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Learn how to update the doors closed message

Attendees who attempt to log in to a virtual event before the start time will see a "door closed" message. Follow these steps to edit and save the default "door closed" message.

To edit the "door closed" message:

  1. Go to Event Setup from the left navigation menu.
  2. Select the Content tab.
  3. Scroll down to the HTML editor for the "door closed" message.
  4. Edit the text and add or replace images as needed.
  5. If the event supports multiple languages, select a language from the dropdown menu and create a corresponding "door closed" message in the HTML editor.
  6. Click Update to save the changes.