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How to View Private Chat Logs

This article provides a step-by-step guide to accessing and filtering private chat logs from the backend for better communication insights.

Steps to Access Private Chat Logs

  1. Go to the Chat Backend

    • Navigate to the event's backend dashboard.

  2. Access Private Chat Logs

    • Click on Networking from the side menu.

    • Select Private Chat Logs from the dropdown.

  3. Apply Filters to View Desired Logs

    • Sender: Choose the user who has sent the message.

    • Receiver: Choose the user who has received the message.

    • Select Chat Duration: Set a date range to filter messages exchanged during that time period.

      • Note: If not specified, the system will display the complete chat history.

    • Keyword: Enter a keyword if you're searching for specific terms within the chat.

  4. Click the Search Button

    • Based on the filters applied, the chat logs will appear in the right pane.

Summary

Admins can use the Chat Backend to easily access and filter private chat logs using sender, receiver, time duration, and keyword filters for precise results.