Sending Emails When Attendees Cancel or Delete Their Registration

Steps to Enable and Configure Cancellation & Deletion Emails:

1. Enable Email Notifications for Cancellation & Deletion

1. Navigate to the Event Backend.
2. Go to Participants > Attendees & Registrants > Settings.

3. Under the Notifications section, turn on the following toggles:

• • Send Cancellation Confirmation Email
  • Send Deletion Confirmation Email

2. Add the Email Templates for Cancellation & Deletion

1. Navigate to Marketing > System Emails.
2. Click Create Template

3. In the pop-up, go to the Registration Confirmation Section.
4. Select the following templates:

• • "Your Registration Has Been Canceled"
  • "Your Account Has Been Deleted"

5. Configure the email settings:

1. • Language, Subject, From Name, From Email, BCC Email (optional)

6. Click Continue, make any necessary edits, and Save.

3. When Are These Emails Triggered?

• If an attendee cancels or deletes their account from the My Account Module, an email is sent.

• If an attendee's status is marked as Inactive in the backend (Participants > Attendees & Registrants), the Cancellation Email is triggered.
• If an attendee is deleted from the backend, the Deletion Email is triggered.

4. Enable Auto-Delete & Auto-Cancel for Group Registrations

1. Navigate to Participants > Attendees & Registrants > Settings.
2. Under Group Registration, turn on the following toggles:
   • Auto Delete Child Users
   • Auto Cancel Child Users

3. When enabled, all accounts associated with a group registration will be automatically deleted or canceled if:

1. • The parent user (Registering User) cancels or deletes their account from the My Account Module.
   • The parent user is deleted or marked as inactive in the backend.

4. If notification toggles (from Step 1) are also enabled, both parent and child users will receive cancellation/deletion confirmation emails.