Connecting the badge printing app with the Zebra ZD620 printer

Learn to set up the ZD620 Printer with this step-by-step guide for configuring the printer and badge printing using the vfairs badge printing app.

Guide to Setting Up the ZD620 Printer

Setup Video

Please view the video to see how you can insert the badges inside the printer.

Step 1: Setting up the Router

Connect the printer with the router via ethernet (LAN) cable. Plug one end of the LAN cable into the printer, and the other end into a LAN Port in the router.
Once connected to the power supply ensure the antennas are upright, especially if in a double flap case.

NOTE: (For Pepwave Router Only) Use the two black ports on the router, not the white one.

Step 2: Setting up the Printer - Zebra ZD620

Open the printer by pulling the yellow locks on the side and remove any test labels or documents inside.
Connect the printer to a power supply using the provided power cable and link it to the router with the provided Ethernet cable, ensuring it is inserted into the LAN ports on both devices.
Press the power button on the printer to turn it on and wait till you have two green lights on the printer, one to the top left and one on the top right. (To ensure you’re connected to the internet, look for an IP address on the bottom of the screen of the printer)

Step 3: Inserting the Badges

Roll of badges

IF you have a roll of badges, it will go inside the printer.

Fanfold Stack of badges

If using a stack of badges, place it behind the printer and insert one end into the back, pulling it through to the front.
The branded side of custom badges is up, or the blank side for blank badges.
The "Feed Direction" arrow on the back of the badge should point towards the printer during insertion.
In case of a black line behind the badge stock, make sure the badge with the black line at the back of it should feed through first while printing.

Step 4: Zebra Printer Setup Utility App

Open the app
On the pop-up where it says “allow Bluetooth”, deny the permission.
On another pop-up where it says “Allow discovering devices on LAN”, allow it.
Select Discover Printers tab, and connect to the printer using its IP address displayed on the screen.

Navigate to Media Settings

Select Label/Tag
Enter the badge dimensions (Width and Length) in inches.
Orientation should be normal
Click Next, then verify the following settings:

Click Next, then verify the following settings:

A. Media Type: Black Mark (Or in case of badge stock without black mark at the back of the badges, select this option according to the Media/Badge type being used).

B. Media Handling: Cutter (can be changed to Tear Off while testing to prevent the excessive loss of badges)

C. Type of Transfer: Direct Thermal for DT badges, Thermal Transfer for thermal paper.

Click Save to apply the settings.

Select Apply after checking save settings to file

Step 5: Setting up the iPad / Phone

Select the wifi from the settings (the WiFi name should be Pepwave or vFairs).
Enable Auto-Join for the network by tapping the info icon and toggling Auto-Join on.

Step 6: vFairs Badge Printing App

Enter your login credentials to access the app.
On the pop-up where it says “sync users”, allow it.
Navigate to App Settings, then Printer Settings/Connection, and connect to your printer by pressing discover.

Return to the main screen and select 'Badge Printing Module.' You can either scan the attendee's QR code or search for their name. After selecting a user, confirm to print the badge.

Press “user listing” to navigate to a list of users.
From the top of the screen where it says “showing;”, make sure “Attendees” has been selected as the user type. In case of other user types i.e., booth admins, exhibitors, speakers etc select accordingly while printing.
To print a badge, either type their name in the search bar showcasing on the top of the screen or tap directly on the profile of the attendee if an entire list of user profiles is being displayed.

FAQs:

The printer is producing unclear or faded labels. How do I fix this?
1. To address problems with unclear or faded labels, start by cleaning the printhead with an alcohol swab. If the issue persists after this maintenance, you may want to try using a backup printer as a temporary solution.
The printer isn’t recognizing the size or type of labels I’m using. Is there a setting I need to adjust?
1. Ensure you set the correct parameters in the Printer Setup App. Navigate to media settings and input your badge dimensions. For a double-sided badge measuring 4 inches by 6 inches, enter a width of 4 inches and a length of 12 inches to account for both sides.
Why won’t my Zebra ZD620 power on?
1. Verify that both ends of the power cable are securely connected: one end should be plugged into the printer and the other into a functioning power outlet. Ensure the connection is firm to allow proper power flow to the device.
The printer is powered on, but there is no display (or it's blank), what do I do?
1. To resolve this issue, gently open and close the printhead to reset it. If the display is still blank, unplug the power cables while keeping the printer on for 1 to 2 minutes, then reconnect them to see if the display activates.
The printer screen is frozen on an error message. How do I restart it safely?
1. To safely restart the printer, press the power button to turn it off, then unplug the power cable from the back of the printer. Wait for 10 to 15 seconds before reconnecting the power cable and turning the printer back on.
Why is my printer showing a "Media Out" error even though I have loaded labels?
1. Open the printhead and check that the labels are properly loaded. Ensure that the printhead is securely closed to facilitate accurate printing. Once the printhead is closed, unpause the printer. The printer will begin to feed badges. When it stops feeding badges, press the feed button. Doing so should
How do I access the settings menu on the ZD620 printer?
1. Press the home button located below the home icon on the display screen. This action will navigate you to the main menu. From there, select the Check mark button in the center to enter the settings.
What is the best way to reset the printer to its factory settings?
1. Press and hold the PAUSE + CANCEL buttons while turning on the printer. Continue holding until only the status indicator is lit. This resets the network configuration to factory defaults, excluding the printer setting. No labels are printed. The ZD Series printer has a reset button located at the bottom.
Where do I find the IP address of my printer in the settings?
1. It is shown on the bottom of the printer's screen and is usually 10 digit number (e.g. 192.158.1.38)
How can I enable or disable the printer’s tear-off or cutter mode?
1. You can change the media handling setting from Tear Off to Cutter Mode in two ways: by using the Zebra Utility App and accessing the Media Settings, or by adjusting the settings directly on the printer itself.