---
title: How Check Payments Work (Emails & Invoices)
description: When attendees choose Check as their payment method during registration or while upgrading their ticket, emails and invoices are only sent after the payment is confirmed — either manually or automatically.
---
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# How Check Payments Work (Emails & Invoices)
## When attendees choose Check as their payment method during registration or while upgrading their ticket, emails and invoices are only sent after the payment is confirmed — either manually or automatically.
This article covers:
- How to configure check payment confirmation
- How to trigger confirmation emails and invoices
- How to set up auto-confirmation to save time
#### **When Are Confirmation Emails & Invoices Sent?**
For **any email or invoice** to be sent to an attendee who paid by check, **two conditions must be met**:
1. **The attendee’s status is set to “Active”**
2. **The “Has Paid” toggle is enabled**
****
Once both conditions are true, the system will:
- Send a **Registration Confirmation** or **Ticket Change Confirmation** email
- Send an **invoice** (without showing the “Paid” stamp)
#### **Manual Confirmation Flow**
If you're manually verifying check payments (e.g., reviewing checks received via mail), follow these steps:
1. Go to **Participants \> Attendees**
2. Locate the attendee who paid by check
3. Click **Edit**
4. Set their **Status to Active**
5. Turn ON the **“Has Paid”** toggle
6. Click **Save**
Once saved:
- A confirmation email will be sent
- The attendee will receive an invoice **with a “Paid” stamp**
#### **Automatic Confirmation Flow (Save Time)**
You can enable an automatic workflow so that attendees are confirmed **without manual action**.
### **How to Enable It:**
1. Go to
**Participants \> Attendees and Registrants \> Settings \> Permissions**
2. Turn ON the toggle:
**Auto-Activate Users on Check Payment**
Once this setting is enabled:
- As soon as the system detects a check payment and marks the attendee as **“Has Paid”**, it will **automatically mark them as Active**
- This triggers the email and invoice **without any manual steps**
#### **Group Registrations & Upgrades**
These same rules apply to:
- **Group registrations** paid by check
- **Ticket upgrades or downgrades** using check payment
For Ticket Change Confirmation emails:
- Make sure the **"Send Email for Upgrade/Downgrade"** toggle is enabled
- Then ensure either manual or automatic flow sets:
- **Status = Active**
- **Has Paid = Enabled**
If both are true, the system will:
- Send the **upgrade/downgrade confirmation email**
- Send the updated **invoice** (without the “Paid” stamp)
**If Payment Is Not Confirmed**
If either condition is missing:
- No confirmation or upgrade email will be sent
- No invoice will be sent
This helps ensure attendees only receive communication once you've verified payment.
**Invoices for Check Payments**
Invoices for check payments:
- **Do NOT show a “Paid” stamp**, even after auto-confirmation
- Shows a “Paid” Stamp, only in case of manual verification
- This helps maintain clarity around outstanding payments
#### **Access Control After Check Payment Upgrade**
If an attendee is **already active** and chooses to **upgrade their ticket using Check Payment** through the **My Account** portal, and if **Auto-Activate Users on Check Payment** is **OFF**, the system will enforce strict access control:
### **What Happens:**
- **Their status will be changed to Inactive** until payment is confirmed.
- They will be **immediately logged out** from the system.
This ensures attendees do not retain access to upgraded privileges or restricted areas without confirmed payment.
Note: This behavior only applies to **upgrades** paid by check. It does **not** affect downgrades or new registrations.
#### **Tips**
- Enable the **Auto-Activate Users on Check Payment** toggle to reduce manual work
- Use **filters** in Participants \> Attendees to find unpaid check users
- Be sure to manually set **Has Paid** if using the manual confirmation process
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