Representatives are guided through screens explaining the chat queue feature, allowing them to set up queue parameters and duration. They can manage the queue by pausing or resuming it and customizing settings to suit their preferences.
Screen 1: Introduction to Chat Queue
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This screen provides a basic explanation of the chat queue feature and its functionality.
Screen 2: Setup Option
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Representatives are informed that they can choose to set up the chat queue immediately or at a later time.
Screen 3: Queue Settings
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Representatives are prompted to configure the following settings:
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Number of Concurrent Conversations: Set the number of conversations that can happen simultaneously.
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Duration of Each Conversation: Define the default duration for each chat.
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Default Duration of Chat Extension: Set the time duration for extending chats if needed.
- This will only appear when its enabled for the event.
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Default values are provided, but representatives can customize these settings as per their convenience.
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Screen 4: Queue Management
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Representatives are informed about pausing and resuming the queue:
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The queue can be paused or resumed anytime from the settings menu.
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However, the queue cannot be paused when there is an active conversation.
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Reps can set a specific duration for pausing the queue from the settings menu.
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When the queue resumes, attendees in the queue will receive a message notifying them that the queue is now active again.
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