In this guide, we’ll walk you through the steps to enable the option for attendees to cancel their registrations and delete their accounts.
Step 1: Go to "Event Setup" in the Left Navigation Menu
Start by logging into your event platform and navigating to the Event Setup section. You’ll find this option in the left navigation menu of your dashboard.
Step 2: Scroll Down to the Registration Settings
Once you’re in the Event Setup section, scroll down at the bottom of the page to find a toggle to allow attendees to cancel registration and delete account. 
Step 3: Enable the Toggle to Allow Attendees to Cancel and Delete Their Accounts
To enable this feature, simply click on the toggle switch to turn it on. When this toggle is enabled, attendees will have the ability to cancel their event registrations and delete their accounts directly from their profile or registration page.
Step 4: Save Your Changes
After enabling the toggle, make sure to click the Save button to apply your changes. This will activate the feature, allowing attendees to cancel their registrations and delete their accounts as needed.
Why Allow Attendees to Cancel Registrations and Delete Accounts?
- Enhanced User Control: Providing attendees with the ability to manage their own registrations and accounts gives them greater flexibility and control over their event participation.
- Transparency: Allowing attendees to delete their accounts ensures a transparent process and builds trust, particularly for users concerned about data privacy.
- Streamlined Event Management: Enabling this feature reduces the administrative burden of handling cancellation or account deletion requests manually. It also keeps your event registration data up to date.
Important Considerations:
- Cancellation Deadlines: If you have specific deadlines for cancellations (such as refund policies), be sure to communicate this to your attendees clearly, even if they have the option to cancel their registration.
- Data Deletion: When attendees choose to delete their accounts, ensure that all their personal data is properly erased in accordance with data protection regulations.
- Clear Communication: Provide clear instructions on how attendees can cancel their registrations or delete their accounts. It may be helpful to include links to these options in their registration confirmation email or user profile.
By following these simple steps, you can enable a self-service option for your attendees, allowing them to cancel their registrations or delete their accounts when necessary. This feature helps enhance the overall attendee experience, gives users more control over their event participation, and reduces the workload for event organizers.