This guide will walk you through the steps to inactivate an individual user.
How to Inactivate a Specific User
If you need to inactivate or block a specific user (such as an attendee, exhibitor, or speaker), follow these steps:
Step 1: Go to Participants
Log in to your event platform and navigate to the Participants section. You can find this option in the left navigation menu.
Step 2: Click on "Attendees and Registrants"
Once you’re in the Participants section, click on Attendees and Registrants to view the list of all event participants. This is where you can manage individual users, view their details, and make changes to their registration or status.
Step 3: Click on the Edit Icon
Find the user you wish to inactivate in the list. Click on the Edit icon (represented by a pencil) next to their name.
Step 4: Scroll Down to "Enable User"
In the user’s profile or settings page, scroll down until you find the Enable User toggle present at the end of the edit drawer. This is the option that controls whether the user is active or inactive within the system.
Step 5: Toggle to Inactivate the User
To inactivate the user, simply click on the Enable User toggle to turn it off. This action will immediately block the user from accessing the event platform. Their account will be inactivated, and they will no longer be able to log in or interact with the event content.
Step 6: Save Your Changes
After toggling the "Enable User" option, make sure to click Update to apply your changes. The user will now be inactivated and unable to participate in the event.
By following these steps, you can effectively block or inactivate individual users or bulk inactivate multiple users from your event platform, ensuring that your event remains secure and accessible only to authorized participants.
Why Inactivate Users?
- Behavior Management: Inactivating users may be necessary if a user violates event policies or engages in disruptive behavior. This can help maintain the integrity of your event.
- Registration Issues: In some cases, users may have registered incorrectly or under false pretenses. Inactivating such users ensures they do not access the event.
- Event Control: If registration closes or you need to limit access for certain user groups (e.g., exhibitors, speakers), inactivating users ensures that only authorized individuals can participate.
Additional Tips:
- Communicate with Inactivated Users: If you are inactivating users for reasons such as policy violations or registration issues, it's a good idea to communicate this with the affected users. Consider sending them an email explaining the situation.
- Reactivation: If you need to reactivate an inactivated user at any point, simply return to their profile, toggle the "Enable User" option back on, and save the changes.
- Monitor User Activity: Regularly check user activity and inactivate users who no longer need access, or if you notice any suspicious activity. Keeping your user list up-to-date helps ensure smooth event management.