Overview
Create personalized email workflows by using Logic rules to send different emails to attendees based on their responses in the registration form. For example, you can send a different welcome email to attendees based on their selected attendance type.
Set Up a Custom Email Workflow
Step 1: Access the Registration Form
- Log in to your event backend.
- Go to Registration → Form Builder.
- Open the Attendee Registration Form you want to configure.
Step 2: Set Up the Form Fields
Add the fields required for your email logic.
For example, you can use:
- Mode of Attendance — with options such as In-Person and Virtual
- Dietary Preferences
Step 3: Open the Logic Panel
- Click Logics in the bottom-right corner of the form builder.
- Click Add Rule to create a new logic rule.
Step 4: Create the IF Condition
Under the IF section:
- Select the form field you want to use as the condition.
- Select the field state, such as Is Equal To.
- Enter the value to check.
For example:
IF Mode of Attendance is equal to Virtual.
You can add additional conditions where required.
Step 5: Set the THEN Action
Under the THEN section:
- Select Send Email.
- Select the email template you want to send when the condition is met.
For example, you can send a virtual-specific welcome email to attendees who selected Virtual.
You can create separate logic rules for different responses, such as one rule for In-Person and another for Virtual.
Step 6: Save the Logic
- After configuring the condition and email action, click Save Logic.
- Publish the registration form to apply the configured logic and email triggers.
Outcome
Conditional logic has been successfully applied to your form. Now, based on an attendee’s response (e.g., Virtual or In-Person), the appropriate email will be sent automatically using the logic rules you've configured.