How to enable automated replies in chat

Provide instant assistance to attendees with automated chat replies.

Automated replies in chat ensure attendees receive timely responses, even when administrators are unavailable.

Follow these simple steps to enable and set up automated replies:

Accessing Chat Settings

1. Log in to the Backend and click on the ‘Networking’ tab.
2. Under the Networking tab, select ‘Chat Settings’ to access and configure chat functionalities.
   
   

Enabling Automated Replies

1. Enable Automated Replies: Within the Chat Settings, toggle on the ‘Enable Automated Replies’ feature.
2. Set Up Responses: Customize the automated responses to address common attendee queries. These responses will be sent automatically when admins are offline, ensuring attendees remain engaged and informed.
   
   

By enabling automated replies, you create a seamless communication experience for attendees, ensuring continuous support and interaction throughout the event.