Learn how to configure the Chat Queue feature in vFairs, allowing exhibitors to manage candidate conversations efficiently during events by controlling chat duration, concurrency, and automated replies.
What is the Chat Queue?
vFairs Chat Queue is a feature designed to streamline attendees' interactions with exhibitors during live events. It operates on a first-come, first-served basis, allowing exhibitors to manage a set number of concurrent conversations with attendees while placing others in a queue. Attendees are notified of their position and estimated wait time, ensuring organized and efficient engagement. Exhibitors can customize chat durations, initiate voice/video calls, and extend conversations as needed.
Steps to enable the chat queue feature:
- Login to the backend, and navigate to the “Networking” section in the left menu. Click on it to expand, then select “Chat Settings.”
- In the chat settings category menu, select Chat Queue Settings.
- Toggle the "Enable Chat Queue Feature" switch to activate the chat queue for your event. Further configurations will appear once you enable the feature.
Note: When the Chat Queue is enabled, exhibitors will not have access to the embedded chat feature. Chat and Chat Queue can only be accessed directly from within the booth.
There are further toggles and options that you can configure based on your preferences.
- Set Default Duration of Queued Conversations (Minutes):
In the provided number field, enter the duration (in minutes) for each queued conversation to last. This will end the chat automatically and ensure all attendees in the chat receive equal attention.
A notification will be sent to both (exhibitors and attendees) users, alerting them that only 1 minute remains. - Set Default Number of Concurrent Conversations:
Set a default number of conversations a booth representative will manage simultaneously by entering a number in this field. For instance, if the default is set to "3," the exhibitor can chat with three attendees at a time, while others remain in the queue. - Allow Reps To Opt-In & Opt-Out of Chat Queue Feature:
Toggle this setting to give exhibitors the option to participate in the Chat Queue system or handle candidate chats without a queue. - Allow Reps To Set Number of Concurrent Conversations:
Toggle this setting to give exhibitors the flexibility to change how many concurrent conversations they can manage at once, overriding the default set by the organizer. - Allow Reps To Set Duration of Queued Conversations:
Enable this option if you want to allow exhibitors to adjust the conversation duration beyond the default set by the organizer. This gives them more control over their chat sessions.
Currently, only organizers can set the chat conversation duration. Booth representatives do not have control over this setting at the moment. We will update the feature as soon as this option becomes available. - Enable Chat Queue Extension:
Toggle this setting to allow exhibitors to extend conversations even after the preset time has expired. This is useful when an exhibitor needs more time with a particular attendee.
Only booth representatives can extend the chat and the extend option will not appear for the attendees. - Set Default Extension Duration for Queued Conversations (Minutes):
Specify how long the conversation can be extended by entering the duration (in minutes) in this field. This will be the default time added for all extended conversations. This means when the reps will hit the extend button, the conversation will be extended by the time you provide here. - Allow Reps To Set Extension Duration:
Enable this toggle to give exhibitors the ability to decide the length of their chat extensions. This helps exhibitors customize the interaction based on individual needs. - Allow Reps to Setup Custom Automated Replies for Chat Queue:
Toggle this option to allow exhibitors to configure automated replies for queued attendees. For example, attendees can be sent a message confirming their spot in the queue and informing them of the estimated wait time. - Limit Number of Queued Chats for Attendees:
Enable this option to restrict the number of queued chats that each attendee can enter. This prevents attendees from joining multiple queues at once. The default value is set to 2, which you can change based on your preferences.
By setting up the Chat Queue feature, exhibitors can ensure a more organized, manageable, and impactful interaction with attendees during your event.