Chat Queue
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      How to Enable Chat Queue

      This guide provides step-by-step instructions to enable the chat queue within the event backend.

      Steps to Enable a Chat Queue Template

      1. Access the Event Backend
        • Navigate to the backend of the desired event.
      2. Go to the Chat Settings Section
        • Select the "Networking" menu.
      3. Enable Chat Queue Settings
        • Navigate to the Chat Queue Settings section.
        • Enable the Chat Queue Settings toggle
        • Once enabled, additional settings related to the chat queue will appear.
      4. Configure Chat Queue Settings
        • Default Duration of Queued Conversations (Minutes):
          • By default, this is set to 1 minute. You can edit this value to set the desired duration for queued conversations.
        • Default Number of Concurrent Conversations:
          • By default, this is set to 2 users. You can adjust this to change the number of users who can participate in concurrent conversations. Any additional users will be placed in the waiting queue.
        • Enable Chat Queue Extension:
          • By default, this is enabled, allowing the admin to extend the time duration for any attendee's chat if needed. Disabling this will block the admin from extending chat durations.
        • Default Extension Duration for Queued Conversations (Minutes):
          • By default, this is set to 1 minute. When a chat is extended, it will automatically increase by this default duration. You can update this value to a desired duration.
        • Limit Number of Queued Chats for Attendees:
          • By default, this setting is disabled, meaning attendees can join an unlimited number of queued chats.
          • To restrict this, enable the setting and define the limit in the "Number of Queues an Attendee Can Be" field, which becomes visible upon enabling this option.

      Summary

      • Use the Networking menu under Chat Settings to enable and configure the chat queue.
      • Adjust settings such as chat duration, concurrent conversations, and attendee limits as per event requirements.
      • Always review and save changes to ensure proper configuration.

      By following these steps, you can successfully enable and customize the chat queue functionality for your event.