How to Process a Full Refund for Attendees

The Full Refund feature allows event organizers to efficiently process refunds for attendees while ensuring their event access is revoked. This helps streamline refund management and maintains accurate participant records.

Processing a Full Refund

Follow these steps to issue a full refund for an attendee:

1. Navigate to the Event Backend
2. Go to Participants > Attendees & Registrants

3. Find the Attendee for whom you want to process a refund.

4. Click on the Three-Dot Menu next to the attendee’s name.

5. Select "Refund Full Amount."

6. Confirm the Refund by clicking "Refund Amount" in the pop-up.

What Happens After a Refund?

• The attendee's status will be deactivated, meaning they will no longer have access to the event.
• The refund amount will be processed through the payment gateway.

Sending a Refund Confirmation Email

To notify attendees of their refund, you can trigger a confirmation email:

Configure the Registration Notification Email Template

1. Navigate to Marketing > System Emails.
2. Click Create Template in the top-right corner.
3. In the new screen, click on Select Template.

1. From the pop-up, go to the Registration & Confirmation section.
2. Select Refund Email as the template.

1. Click Continue to proceed.
2. Make any necessary modifications to the email template to fit your event’s requirements.
3. Fill in the remaining fields:
   1. Choose the Language for the email.
   2. Enter the Subject line.
   3. Set the From Name (e.g., vFairs).
   4. Enter the From Email (this is the sender email for notifications).
   5. (Optional) Add BCC recipients if needed.
4. Click Save once changes are made.
5. Now an email will be triggered whenever a refund is processed for an attendee

Note: This feature is currently available for the Nelnet Payment Gateway. We are actively working to expand this functionality to other payment gateways soon.