We have learned that resetting your password directly from the login screen is a common need. This streamlined process is designed to help if you’re having login issues or need to reset your password for any reason.
1. Open the Login Page to access the backend
- Visit the link https://app.vfairs.com/backend/index.php/site/login to access the login page.
2. Select "Forgot Password" to reset password
- If you’re unable to log in, click on Forgot Password to start the reset process.
3. Enter Your Email to receive OTP
- Provide the email address associated with your account..
- Click on Submit to receive a One-Time Password (OTP) via email for verification.
4. Retrieve and Enter the OTP for Two- Factor Authentication
- Open your email inbox and locate the OTP.
- If you don’t see it in your inbox, check your spam/junk folder.
- Alternatively, click Request a New Code to generate another OTP.
- Enter the OTP in the designated field to complete the two-factor authentication process.
5. Reset Your Password
- After verification, you’ll be redirected to the Reset Password page.
- Enter your new password twice, ensuring it meets the following requirements:
- At least 8 characters
- One lowercase and one uppercase letter
- One number
- One special character
- Click on Change Password to save your new password.
6. Log in with Your New Password
- After changing the password you'll be redirected to the login page.
- Enter your email and the updated password.
- Click on Sign In to access your account.
- You are now able to log in to the backend using your new password.
Notes:
- Ensure your new password is secure and meets the complexity requirements to protect your account.
- If you encounter any issues during the process, don’t hesitate to reach out to support.
That’s it! Your password has been reset successfully, and you can now log in.