--- title: How to reset your password using the 'Forgot Password' feature description: We have learned that resetting your password directly from the login screen is a common need. This streamlined process is designed to help if you’re having login issues or need to reset your password for any reason. --- [Skip to content](https://help.vfairs.com/knowledge/how-to-reset-your-password-using-the-forgot-password-feature#main-content) English Show submenu for translations [Customer portal](https://support.vfairs.com/care?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.vfairs.com/care) Welcome to vFairs Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.vfairs.com/knowledge?hsLang=en) 2. [Organization Management](https://help.vfairs.com/knowledge/organization-management?hsLang=en) # How to reset your password using the 'Forgot Password' feature ## We have learned that resetting your password directly from the login screen is a common need. This streamlined process is designed to help if you’re having login issues or need to reset your password for any reason. #### **1. Open the Login Page to access the backend** - Visit the link https://app.vfairs.com/backend/index.php/site/login to access the login page. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfT7ADUP7KiOVrt0Bn9NFnh_WcIbb_fBEgteVw_F9qrqvKbNzNHceEB6e-sCMIiOy1ocVlzpYGAC7FKCbPcck_JXFziChSm79K7dS2GcYYclrY4eB0b3d25r1j6qZVLn3nzYkpYMQ?key=UgitOy3pacpBCtvrXVPe4Syf) #### **2. Select "Forgot Password" to reset password** - If you’re unable to log in, click on **Forgot Password** to start the reset process. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcZyROlS7aZEiyIwn1C6quRHfnZPW4iJ3qBspoFEaC_JyrzAbpPzC9uXH4z-061PnuyR_d8S8vMBP_DpeR1ju3nWKZ32fg0ueoWNY8jvyXa5az0kTXgfvIJYfegBZRVOpVewjU7NQ?key=UgitOy3pacpBCtvrXVPe4Syf) #### **3. Enter Your Email to receive OTP** - Provide the email address associated with your account.. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfw3wUcttXzMoo4C4vXd4rkE5tlzMN4PFaSv8Op5Oa4Cy7iZT2k8LZvZrv8p4K2oVex7AfbZr9TiQ-oVLAIeYpG2chHEtTj0C86TcSNy-9F3FHDqzzmhs7De0z-z_aPhn1HYZxP5g?key=UgitOy3pacpBCtvrXVPe4Syf) - Click on **Submit** to receive a One-Time Password (OTP) via email for verification. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcJlwkWwCf9mk5RFj0wwfAy7jtZxydvk7jTrfpjuPEBiDlcrjBYjZ2ygiqkobo9vhKvN717PWgR4Yq4DMhH4ocSss-G41NuzlrDIg45niRw_sgNieil-Pmw5IEGS6yjE7f5P8_qzw?key=UgitOy3pacpBCtvrXVPe4Syf) #### **4. Retrieve and Enter the OTP for Two- Factor Authentication** - Open your email inbox and locate the OTP. - If you don’t see it in your inbox, check your **spam/junk folder**. - Alternatively, click **Request a New Code** to generate another OTP. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcjSZArgMAMoqvr8D7_koXAzmpvlDXRR26hzTCBcKNlTtvUsxLKS-uzsPbR9iym9K5hParDh5VIm2z-WgNXvyWF7-Ykv3i4yunmuB14X4k6DdliXEkMySXjZIFnJtFx7zXVoQHPUw?key=UgitOy3pacpBCtvrXVPe4Syf) - Enter the OTP in the designated field to complete the two-factor authentication process. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe8ZPwNyzV_L8F6JKyRZUHKg6wVcaFFTVSYIXRL-CPepZd0YEZqQmEuFzymBffHllhAb1v5y-HcA5RxBq6mr1VgdoJe95UL7nk2PSHfJZWdYaMUT48hbPR6khgmArvbQyMM-2kE?key=UgitOy3pacpBCtvrXVPe4Syf) #### **5. Reset Your Password** - After verification, you’ll be redirected to the Reset Password page. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcjkLzrLBz2AU7rWxnHc8LqNbukT0xKJkhSWLSzSDHudmIYHAWwp-kteYs0sXER2bhclpQNSlpmJjDchXqd6m4_oMQIzy2aQ-pr9JSxhCbuegGX4gb9J_11WNIeTDH4mdiNwa9zWQ?key=UgitOy3pacpBCtvrXVPe4Syf) - Enter your new password twice, ensuring it meets the following requirements: - **At least 8 characters** - **One lowercase and one uppercase letter** - **One number** - **One special character** **![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdIYwP_RUHhibZRMfNVO3DwL5HoxraHFk_B0zIVGR4d37ShLT86wu3RnZU5JBWL7vDivYx9Z3-FzeUaIRw-D_JF2gVaMyAfTXUU_l7BB57QsO5oC54Usa3_3Hg374v4H23tqzx3bw?key=UgitOy3pacpBCtvrXVPe4Syf)** - Click on **Change Password** to save your new password. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe_SYtaxFiWCFg7V3-HIl8YIwCql64IEWs5Zc7uG_wZ16Fs346WO-6rjikG4VCo4WVOfjB8H8DB1Vwx60r-AtRKM5qoEX4t0TUTaLmYU4XI0kaEuiBcNg0CNwSTCuHxk6tJGw7eQQ?key=UgitOy3pacpBCtvrXVPe4Syf) #### **6. Log in with Your New Password** - After changing the password you'll be redirected to the login page. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfkbKnD-tdC80KIv4wj4P--0l7d29hePUS0xijjA1ZTyX24x9umOmuwf2hO8pbJ_SUM9oZ0oQN_MjRNDh4QUfG9Wq95nK7UeLhGfUzrhmAa1FvqKLB8rP1KmmrKJE6TaZgXVDGEfQ?key=UgitOy3pacpBCtvrXVPe4Syf) - Enter your email and the updated password. - Click on **Sign In** to access your account. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXercyPT-wH_Wo9DlaE5btbBRtpWcC28x61oICMQectuGQfHg3kbJ2oUWigTPrCfgqZrAJVK2B2_qyj4eHy4PYbacZPSAof3vMPwFEYlAZnFDoQVjumaNz9yNIkQ3IgX-y8Zst8d?key=UgitOy3pacpBCtvrXVPe4Syf) - You are now able to log in to the backend using your new password. ### **Notes:** - Ensure your new password is secure and meets the complexity requirements to protect your account. - If you encounter any issues during the process, don’t hesitate to reach out to support. That’s it! 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