Organize chat requests to manage attendee interactions efficiently
The Chat Queue feature helps manage attendee interactions efficiently by organizing chat requests in a queue. This ensures that no message goes unanswered and representatives can engage with attendees in an orderly manner.
Here’s how to enable the feature:
Access Chat Settings
Click on the ‘Networking’ tab in the sidebar of your backend dashboard. Under the Networking tab, select ‘Chat Settings’. This section provides configuration options for all chat functionalities.
Enable Chat Queue from Chat queue settings
In the Chat Settings screen, click on 'Chat queue settings' tab seen in the left menu bar. Then click ‘Enable Chat Queue’ Toggle to activate the feature.
- Once enabled, you will see further settings options where you can make changes according to your preference such as setting up default duration of queued conversation.
- By customizing these settings according to exhibitors preference, chat requests from attendees will be organized into a queue, ensuring that representatives can address them one at a time.
Save Changes
Click ‘Update Settings’ to save the changes and enable the chat queue for your event.
Conclusion
With the chat queue feature enabled, your event will benefit from smoother communication, ensuring attendees receive timely responses while avoiding overwhelming booth representatives. It’s an essential tool for creating a structured and professional chat experience.