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      How to Use Automated Replies in Booth Chat

      This feature allows you to maintain engagement with attendees even when you're not available to respond immediately. It's an excellent tool for ensuring that attendees get timely replies, even during high-traffic times at your booth.

      Overview

      Automated replies in booth chat help exhibitors manage attendee interactions more efficiently by sending pre-configured responses automatically. 

      ✅ Steps to Enable and Use Automated Replies in Booth Chat

      🔹 Step 1: Access the Networking Section

      1. Log in to your vFairs event backend using your organizer credentials.

      2. From the left navigation menu, go to the Networking section.

      🔹 Step 2: Open Chat Settings

      1. Within the Networking section, click on Chat Settings.

      🔹 Step 3: Enable Automated Replies

      1. In the Chat Settings page, locate the “Enable Automated Replies” toggle.

      2. Turn the toggle ON to activate the automated reply feature.

      🔹 Step 4: Enter Automated Reply Text

      1. After enabling the toggle, a text field will appear where you can enter the message for the automated reply.

      2. Enter the desired text in the text field for the automated response. This message will be automatically sent to attendees when they initiate a chat if you're not available.

      🔹 Step 5: Save the Changes

      1. Once you've entered the automated reply, click the “Update Settings” button seen at bottom right of the screen to save your changes.

      🧠 What Happens After Enabling Automated Replies?

      • Instant Responses: When an attendee starts a chat and you’re unavailable, the automated reply will instantly be sent to them with the message you’ve entered.

      • Improved Engagement: This ensures that attendees receive an immediate acknowledgment, improving their experience even if you can't reply right away.


      💡 Pro Tips

      • Personalize Your Message: Make your automated replies informative and welcoming. For example, you could include a message like: "Thank you for reaching out! We'll get back to you shortly. In the meantime, feel free to check out our booth's resources."

      • Use Multiple Automated Replies: If you have various types of queries, you can adjust the automated reply text based on the type of interaction, like offering FAQs or directing them to a specific resource.

      • Update as Needed: Don't forget to update your automated reply message if there are any changes to your availability or information in your booth.