How to View and Export Unsubscribed Users in an Email Campaign

Learn how to view and export the list of users who have unsubscribed from your email campaigns using the Email Campaigns module.

1. Head over to the "Email Campaigns" section in the backend where your campaign list is displayed.

   

2. Locate the campaign you want to check and click on the three-dot menu (⋮) in the Actions column.

   

3. From the dropdown, click on the "Unsubscribed" option to open the list of users who opted out of that specific campaign.

   

4. A popup modal will appear showing the list of unsubscribed users. The table includes:

   • Contact 

   • Email Address

   • Resubscribe User
   • Unsubscribed Date
   • Resubscribed Date
   
   

5. To export this list, click the “Download CSV” button within the popup.

   

6. The list will be downloaded in .csv format, which can be opened in Excel or any spreadsheet tool for further analysis or record-keeping.

   

7. You can use this exported file to review unsubscribe trends, clean your audience, or update your CRM with opt-out data.

Export at Event Level

1. Go to the Email Campaign Dashboard at the event level (not inside a specific campaign).
   

2. Click on the “More” button next to the “Columns” button.

   

3. From the dropdown, click on the “Export Unsubscribed Users” option.

   

4. If unsubscribed users exist, an .xlsx file will be generated and automatically downloaded.