Managing User Cancellations and Deletions in Your Event

Our system provides flexible options for handling user cancellations and account deletions in different event scenarios. These settings are designed to give event organizers control over how participants are managed after canceling their registration

Configuring Automatic User Deletion

To manage user deletions, follow these steps:

1. Access the Backend
   • Log in to your account and navigate to the Event Setup Module.
2. Locate Cancellation Settings
   • Within the Event Setup Module, find these toggle options:
     

• "Allow attendees to cancel registrations"
  • When turned ON, users can cancel their registration.
  • Upon cancellation, their status changes to Deactivated in the Participants Module under Attendees and Registrants.
  • Deactivated users cannot access the event but remain in the system for tracking or reporting purposes.

• "Allow attendees to cancel registrations and then delete account"
  • When turned ON, users who cancel are automatically deleted from the Participants Module.
  • Deleted users can re-register using the same email address if needed.

• • Adjust the toggles based on your event’s requirements and click Update to apply.

Manually Deleting Users

If you prefer manual control, you can delete users who cancel their registration:

1. Navigate to the Participants Module
   • Access the Participants Module and select Attendees and Registrants.
2. Find the User
   • Use the search bar to locate the user you want to delete.
3. Delete the User
   • Click the Trash Icon next to their name and confirm the deletion in the prompt that appears.

Scenarios and System Behavior

Scenario 1: Users Cancel and Remain Deactivated

• Setting: "Allow attendees to cancel registrations" (Toggle ON).
• Behavior: Users can cancel, and their status changes to Deactivated.
• Impact: Users remain in the system but cannot access the event.

Scenario 2: Users Cancel and Are Automatically Deleted

• Setting: "Allow attendees to cancel registrations and then delete account" and "Allow attendees to cancel registrations" (Toggle ON).
• Behavior: Users cancel and are automatically deleted.
• Impact: Users are removed from the system and can re-register with the same email.

Scenario 3: Cancellations Disabled

• Setting: Both toggles OFF.
• Behavior: Users cannot cancel their registration.
• Impact: Accounts remain active until manually deleted.

Scenario 4: Manual Deletion

• Setting: Both toggles OFF, or user deletion needed after deactivation.
• Behavior: Organizers manually delete users from the Participants Module.
• Impact: Users are permanently removed and can re-register if needed.

Best Practices for Event Organizers

• Use Scenario 2 if you expect users to re-register after canceling.
• Opt for Scenario 1 to retain canceled users for reporting or auditing.
• Regularly review the Participants Module to manage attendees effectively.

FAQs

Q: Can I re-enable an account that has been deactivated?
Yes, you can update their Status as Active

Q: Can I stop users from canceling entirely?
Yes, turning both toggles OFF will prevent users from canceling their registrations.