The My Account module provides attendees with a centralized location to manage their event-related details. Below is a step-by-step guide on how to access and use the features available in this module.
Accessing the My Account Module
- Log In to Your Event:
Navigate to your event using the event URL provided by the organizer. Enter your login credentials to access the event.
- Access My Account:
- Once logged in, locate your name in the top-right corner of the screen.
- Click on your name to open a dropdown menu.
- Select My Account from the dropdown to access the module.
Features of the My Account Module
The My Account module is divided into three sections:
1. My Profile
In this section, you can update your personal details:
- Editable Fields:
Update your name, email address, phone number, and any additional information requested during registration. - How to Edit:
- Make changes directly in the fields provided.
- Click Save Changes to confirm your updates.
2. Upgrade/Downgrade Tickets
This section allows you to manage your ticket purchases:
- Upgrade Your Ticket:
Select a higher-tier ticket to access additional event benefits. Any price difference will be calculated, and you will be guided through the payment process. - Downgrade Your Ticket:
Choose a lower-tier ticket if your preferences have changed. Any applicable refunds will be processed as per the event organizer's policy. - Steps to Upgrade/Downgrade:
- Select the Upgrade/Downgrade Tickets tab.
- View your current ticket and available options.
- Choose the desired ticket option and follow the prompts.
3. Account Settings
This section provides options to manage your account status:
- Cancel Your Account:
Cancel your registration if you can no longer attend the event. This action may trigger refunds or other actions based on the event’s policy. - Delete Your Account:
Permanently delete your account and associated data. Use this option only if you no longer want any record of your participation. - How to Cancel/Delete:
- Navigate to the Account Settings tab.
- Select either Cancel Account or Delete Account and follow the confirmation prompts.
Additional Notes:
- Ensure that any changes made to your profile or ticketing are completed before key event deadlines.
- Refunds or adjustments during ticket upgrades/downgrades are subject to the event organizer’s policies.
- Deleting your account is irreversible
For further assistance, contact the event support team via the helpdesk or the support contact provided in your registration email.