Sending Emails When Attendees Cancel or Delete Their Registration

This guide explains how event owners can enable email notifications when attendees cancel or delete their registration.

Steps to Enable and Configure Cancellation & Deletion Emails:

1. Enable Email Notifications for Cancellation & Deletion

1. Navigate to the Event Backend.
2. Go to Participants > Attendees & Registrants > Settings.

3. Under the Notifications section, turn on the following toggles:

• • Send Cancellation Confirmation Email
  • Send Deletion Confirmation Email

2. Add the Email Templates for Cancellation & Deletion

1. Navigate to Marketing > System Emails.
2. Click Create Template

3. In the pop-up, go to the Registration Confirmation Section.
4. Select the following templates:

• • "Your Registration Has Been Canceled"
  • "Your Account Has Been Deleted"

5. Configure the email settings:

1. • Language, Subject, From Name, From Email, BCC Email (optional)

6. Click Continue, make any necessary edits, and Save.

3. When Are These Emails Triggered?

• If an attendee cancels or deletes their account from the My Account Module, an email is sent.

• If an attendee's status is marked as Inactive in the backend (Participants > Attendees & Registrants), the Cancellation Email is triggered.
• If an attendee is deleted from the backend, the Deletion Email is triggered.

4. Enable Auto-Delete & Auto-Cancel for Group Registrations

1. Navigate to Participants > Attendees & Registrants > Settings.
2. Under Group Registration, turn on the following toggles:
   • Auto Delete Child Users
   • Auto Cancel Child Users

3. When enabled, all accounts associated with a group registration will be automatically deleted or canceled if:

1. • The parent user (Registering User) cancels or deletes their account from the My Account Module.
   • The parent user is deleted or marked as inactive in the backend.

4. If notification toggles (from Step 1) are also enabled, both parent and child users will receive cancellation/deletion confirmation emails.