Understanding chat configuration

Field

Description 

Enable Chat

Turns the chat feature on or off.

Enable New Chat

Activates a new version of the chat system.

Allow attendees to start a DM with Admins

Enables attendees to send direct messages to administrators.

Allow attendees to start a call with Admins

Enable Opt In/Opt Out for Chat Platform

Allows users to choose whether to participate in the chat feature.

Enable User Status

Displays whether users are online or offline.

Enable Pinned Messages

Allows important messages to be pinned at the top of the chat window.

Enable New Chat UI

Switches to a newer, updated chat interface.

Display Booth Online Users List for Reps

Shows booth representatives a list of who is online at their booth.

Show 'Join Other Chatrooms' link to Reps

Provides representatives with a link to access other chatrooms easily.

Attendees Cannot Start a DM with Reps

Prevents attendees from initiating direct messages with representatives.

Reps can see 'Chat' button on all booths

Allows reps to access the chat function from any booth's interface.

Enable Notes (Including Sticky Notes)

Allows users to create notes that stay visible in the chatroom.

Enable Tags

Allows users to tag conversations for better organization and searchability.

Enable Rating

Allows users to rate their chat experiences.

Hide Chatrooms for All Users

Makes chatrooms invisible to all users, effectively disabling chat access.

Display Visit Booth link in the Chatroom

Provides a link in chatrooms for quick booth visits.

Allow attendees to start chat with other attendees

Allows attendees to initiate the chat with each other.

Allow attendees to start call with other attendees

Enables voice calls between attendees.

Allow attendees to start call with Reps

Permits attendees to start voice calls with booth representatives.

Is chat multilingual?

Indicates whether the chat supports multiple languages.

Enable Reservation of Chat Slot

Allows users to reserve specific times for chats to ensure availability.

Add Buffer Time

Adds extra time between chats to prevent immediate consecutive bookings.

Enable Multiple Slots Reservation

Lets users reserve more than one slot for chats at a time.

Allow Attachments?

Permits users to send files through chat.

Allow Attendees to see each other's profile

Makes it possible for attendees to view each other's profiles within the chat.

Allow booth reps to block users/delete messages

Enables representatives to block users or delete their messages if needed.

Show Booth Reps as Booth Reps in Other Chatrooms

Identifies booth reps as such in all chatrooms they join.

Show Admins and Reps as Attendees in Chat

Displays admins and reps as regular attendees in chats for privacy.

Disable People Tab

Removes the People tab from the chat interface, limiting user visibility.

Enable Sending Message as Anonymous

Allows users to send messages without revealing their identity.

Enable Offline Messages

Users can send messages that will be received when the recipient is offline.

Enable web notifications for Booth Representatives

Notifies booth reps of chat activities while they are online.

Enable Bookings Integration

Integrates a booking system within the chat platform for appointments.

Display Booth Online Users List for Attendees

Shows attendees a list of who's online at each booth.

Disable Audio Call

Turns off the audio calling feature within the chat platform.

Disable Video Call

Turns off the video calling feature within the chat platform.

Disable message area for Booth Reps

Prevents booth reps from sending messages in the chat.

Disable message area for Attendees

Prevents attendees from sending messages in the chat.

Enable Reject Reason

Allows users to provide a reason when they reject a chat or call.

Disable Chat Navigation

Removes the navigation tabs from the chat interface for simplicity.

Enable Broadcast Message

Lets admins send a message to all users at once across the platform.

Enable Nested replies for chat

Allows users to reply directly to specific messages in a thread.

Restrict Attendees from Replying to Other Attendee Messages

Stops attendees from replying to messages from other attendees.

Enable Notification Replies

Sends notifications to users when there are replies to their messages

Show Percentage Match Between Exhibitors and Attendees

Displays a match percentage between exhibitors and attendees based on interests.

Enable automated replies

Sets up automatic responses for frequently asked questions.

Allow users to add reactions to messages

Enables emoji reactions to messages for interactive feedback.

Enable Chat Queue Extension

Extends the allowable time for queued chats beyond the standard limit.

Enable Message Search

Adds a search bar to find messages based on content or user.

Field

Description

Chat Primary Color

Sets the main color theme for the chat interface. Select or enter a color code.

Chat Logo

Upload or link a custom logo that will appear in the chat interface.

Chat Button Color

Adjust the color of the chat button to match your branding.

Chat Notification Color

Choose a color for notifications about new chat messages.

Field

Description

Chat Window Title

Set the title that appears on the chat window's top bar.

Chat Logo Alt Text

Provide alternative text for the chat logo for accessibility and SEO purposes.

Field

Description

Enable Chat Slot Bookings Widget

Allows users to book slots for chats directly from a widget integrated into the platform.

Enable Booking Widget Reminder Email

Sends automatic email reminders to users for their booked chat slots.

Enable Notes For Chat Slot

Allows users to add notes to their booked chat slots for additional context.

Is Required Notes For Chat Slot

Makes adding notes mandatory for booking a chat slot.

Addition Notes Help Text

Provides guidance on what to include in chat slot notes.

Enable Proposed New Timing

Allows users to suggest alternative times for booked chat slots.

Enable Central Chat Booking Widget

Enables a central booking widget for managing all chat slots from one place.

Enable Accept Reject For Chat Slot

Adds options to accept or reject proposed chat slot timings.

Share Public Profile

Includes an attendee's public profile in the email sent to request a chat slot.

Attendees may choose to share their profile

Gives attendees the option to share their profile when requesting a chat slot.

Enable Multiple Slots For Search Resume

Allows multiple chat slots to be booked or searched simultaneously.

Field

Description

Use Whereby for Audio/Video Chat

Integrates Whereby for enabling audio and video chats directly within the platform, opening in a new tab.

Enable Screenshare

Allows participants to share their screens during a Whereby video chat session.

Enable Timer

Adds a countdown timer to the Whereby chat session to keep track of the duration.

Enable Chat

Activates the text chat feature within the Whereby session for typed communications.

Show People

Displays participant names or profiles within the Whereby chat session.

Show Copy Link

Provides a feature to easily copy and share the Whereby chat session link.

Enable Audio Call

Enables audio-only calls within the Whereby platform, useful for conversations without video.

Enable Video Call

Allows video calls using Whereby, facilitating face-to-face interactions virtually.

Enable Embedded Calls

Allows Whereby calls to be embedded directly within the platform, rather than opening in a new tab.

Setting

Description

Embedded Chat

Enables a chat feature that is embedded directly into the user interface, allowing real-time communication

Enable Favorites Feature

Allows users to mark certain chats as favorites for quicker access.

Enable Contact Card

Activates a feature where users can view contact details directly within the chat interface.

Embedded Chat Widget Position

Sets the position of the embedded chat widget on the screen, either on the right or left side.

Allow users to create Ad Hoc chat rooms

Permits users to create temporary chat rooms for spontaneous discussions.

User Types that can create Ad Hoc chat rooms

Defines which types of users (Admins, Booth Admins, Attendees) are allowed to create these temporary chat rooms.

Enable User's Online Box

Displays a box indicating which users are currently online, enhancing user interaction.

Field

Description

Enable Chat Queue Feature

Activates a system to manage chat traffic by queuing users, ensuring orderly and efficient handling of chat requests.

Default Duration of Queued Conversations (Minutes)

Sets a standard length for each queued chat session, helping manage time expectations.

Default Number of Concurrent Conversations

Defines the maximum number of chat conversations a user can manage at the same time.

Allow Reps To Opt-In & Opt-Out of Chat Queue Feature

Gives representatives the flexibility to choose whether to participate in the chat queue system.

Allow Reps To Set Number of Concurrent Conversations

Enables representatives to customize how many concurrent chat conversations they can handle.

Allow Reps To Set Duration of Queued Conversations

Permits representatives to define how long they wish each queued chat session to last.

Enable Chat Queue Extension

Allows for the extension of chat session durations beyond the initially set limits.

Default Extension Duration For Queued Conversations (Minutes)

Establishes a standard time extension for queued chats, when needed

Allow Reps To Set Extension Duration

Lets representatives determine the additional time that can be added to queued chats.

Allow Reps to Setup Custom Automated Replies for Chat Queue

Enables representatives to create personalized automated responses for use in the chat queue.

Limit Number of Queued Chats for Attendees

Restricts how many chat queues an attendee can enter, to manage load and ensure quality interaction.

Number of Queues an Attendee Can Be

Specifies the exact limit of chat queues an attendee can join.

Field

Description

Disable Chatroom Notifications by Default for All Users

Turns off chatroom notifications across the platform, unless a user opts in.

Disable DM Notifications by Default for All Users

Prevents direct message (DM) notifications from being sent automatically to all users.

Disable Call Notifications by Default for All Users

Stops call-related notifications from reaching users unless they choose to receive them.

Field

Description

Enable Profanity Filter

Activates a system-wide filter to detect and manage profane language in chats.

Enable Default Profanity Filter

Uses a predefined list of profane words that the system automatically filters from chat conversations.

Enable Custom Profanity Filter

Allows the addition of custom profanity words, tailored to specific needs beyond the default list.

Custom Profanity Words

Defines specific words to be added to the profanity filter list, enabling personalized content control.

Redaction Options

Selects the mode of redaction for profane words: either redacting the whole message or just the profanity.