1. Help Center
  2. Registration & Ticketing

How to Import Discount Coupons via CSV

Bulk import your discount coupons to save time and streamline your setup process. This guide explains how to use the Import feature in the Coupon Manager.

Where to Find the Import Feature

  1. Navigate to:
    Registrations > Coupon Manager

  1. Click the Import button at the top right of the list view.

Step 1: Download the CSV Template

Click on the Import Button and then Download CSV. This provides a sample CSV with example data and headers.

Sample CSV Headers:

Coupon Name

Discount Code

Discount Type

Discount Value

Coupon for Add-on or Package

Package ID

AddOn ID

Start At

Ends At

Limit

Limit to One Use per Attendee

Early Bird

EARLY20

Discount Percentage

20

Packages

1,2,3

 

3/20/2025

4/10/2025

100

Yes


Step 2: Upload the CSV File

  1. Click Upload CSV and select your completed file.
  2. The system will validate the data before importing.

Validation Rules

To ensure a successful import, make sure your file follows the rules below:

 Required Fields:

  • Coupon Name 
  • Discount Code (Must be unique)
  • Discount Type:
    • Discount Amount, Discount Percentage, or Fixed Discount
  • Discount Value
    Coupon for Add-on or Package:
    • Must be one of Packages, Add-ons, or Both
  • Start At and Ends At
    • Format: MM/DD/YYYY
  • Package ID (if coupon applies to Packages or Both)
    • Here’s how to find your Package ID:

  • AddOn ID (if coupon applies to Add-ons or Both)
    • Here’s how to find your Add-on ID:

  • Limit to One Use per Attendee (Yes/No)

Optional Fields:

  • Limit (0 or blank = unlimited)

Note: For more information on these fields, check the following article:

How to create discount codes or coupons for packages and addons

Error Handling & Validation Messages

If there are any issues in the CSV file, the import will be blocked. You will:

  • Be prompted to download an error log file detailing:
    • Row number
    • Error(s)

Common Errors:

Error Type

Description

Duplicate Discount Code

The code is repeated in CSV or already exists in system

Invalid Discount Type

Must be one of the three accepted types

Fixed Discount Exceeds Lowest Package Price

Rejected for pricing conflict

Date Errors

Invalid format or "Ends At" before "Start At"

Missing Required Fields

System will block those rows


Success Message & Coupon Import

If the CSV is valid:

  • You’ll see a message like:
      “4 Coupons Imported Successfully
  • You’ll be redirected to the Coupon Manager where the new coupons are listed.